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If you're experiencing a problem with your system and would like us to perform on site service; please fill out and submit the following Service Request Form.  Before submitting a request for service, please try to perform some of the basic operations below.          

For suggestions regarding improvements to our service or site, please use our Suggestion form.

 

Before Submitting
  • Shut down and restart your system.  Most random errors are resolved after a reboot.
  • Make sure all plugs and connectors are fully seated.  Make sure the system is off when doing this.
  • Make sure all the devices are turned on.  No kidding - we do get calls where a device is off.
  • Try to recreate the problem.  This will give us a good starting point in resolving the issue.
  • Power cycle the equipment.  This usually resolves issues with equipment that is always on.
  • Review the Q & A page to see if any of the documents there can help to resolve the problem.

 

Service Request Form
When you submit your service request, it will be entered into our database for tracking and scheduling purposes.  We will contact you as soon as possible to speak with you and, if necessary, schedule an appointment for on site service. 

Please be as specific as possible when describing the problem.

  1. What type of issue is this request for?


  2. Please enter a brief one-line description of the request:

    (example: "Unable to download attachments in Outlook Express")

  3. Please describe the nature of the issue as clearly as possible:

     
  4. Please provide us with the following information so that we may contact you:

Name:

Phone:

E-mail:   

       

 

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Questions or problems regarding this web site should be directed to kgawronski@blackbagsupport.com.
Black Bag Support.  Established 2006.
Last modified:  4 Nov., 08